Common error messages
What each error message means and where to point yourself.
Authentication
| Message | Where it appears | Meaning | Fix |
|---|---|---|---|
| "Invalid email or password." | Login form | Email not found OR password doesn't match | Reset password |
| "Please verify your email before signing in." | Login response | New account, not verified | Verify email |
| "Invalid or expired verification link." | Email verification | Link >60 min old or already used | Verify email |
| "Invalid or expired password reset token." | Reset password form | Link >60 min old or already used | Reset password |
| "We could not sign you in right now. Please try again later." | Login form (catch-all) | Server error | Try again; escalate if persistent |
| "No invitation found for this email address." | Invite accept | Email doesn't match invitation | Re-check email; request new invite |
| "Invalid token." | Invite accept | Name or email was changed since invite | Request new invite from admin |
| "This invitation has already been accepted." | Invite accept | Invite link used once before | Sign in with the existing password |
Registration & account
| Message | Where it appears | Meaning | Fix |
|---|---|---|---|
| "This email address is already in use." | Register / Update account | Email exists on another account | Use different email |
| "You must accept the terms and conditions." | Register | Terms checkbox not ticked | Tick the box |
Subscription & billing
| Message | Where it appears | Meaning | Fix |
|---|---|---|---|
| "No active subscription found." | API 403, MVC redirect | Paywall | Manage subscription |
| "Team management is only available on the Enterprise plan." | Settings | Basic plan user trying team features | Upgrade to Enterprise |
| "API keys cannot be created during a trial." | API keys | Trial-mode company | Upgrade to a paid API plan |
| "API access is not enabled." | API keys | Not on API plan | Upgrade |
| "You need billing permissions to manage API keys." | API keys | User lacks billing permission | Ask a billing admin |
| "You cannot delete your own account." | Settings → Team | Trying to self-delete | Ask another admin |
Catalog & search
| Message | Where it appears | Meaning | Fix |
|---|---|---|---|
| "We couldn't load the tire catalog right now." | Catalog page | Catalog loading error | Retry; if persistent, escalate |
| "We couldn't load that tire size right now." | Tire detail | Tire detail loading error | Retry; if persistent, escalate |
| "We couldn't load the tire patterns right now." | Patterns page | Patterns loading error | Retry; if persistent, escalate |
| "Vehicle lookups are unavailable right now." | Vehicle page | Vehicle loading error | Retry; if persistent, escalate |
| "We couldn't load rebates right now." | Rebates page | Rebates loading error | Retry; if persistent, escalate |
| "We couldn't load that rebate." | Rebate detail | Rebate loading error | Retry; if persistent, escalate |
| "Add tires to your compare list before downloading." | Compare download | Empty list | Add tires first |
Generic
| Message | Where it appears | Meaning | Fix |
|---|---|---|---|
| "Too many requests. Please try again later." | Various | Rate-limited | Wait 60s, retry |