Emails not arriving

Tire Library sends transactional emails (password reset, email verification, team invitations, Stripe receipts) via email infrastructure. The default provider is SendGrid.

Common reasons

1. Spam / junk folder

Always check first. Most "missing" emails are there.

2. Corporate email filter

Large organizations often have aggressive inbound filtering. The from address is hello@tireweblibrary.com. Ask your IT team to allowlist that sender.

3. Slow delivery

Email delivery can take 1-5 minutes. Wait, then re-trigger the email.

4. Wrong email address

If you mistyped your email at registration, the "Reset password" flow always returns success (intentionally, to prevent enumeration). Try a password reset — if no email arrives, the address likely doesn't exist.

5. SMTP provider outage

If you suspect a provider outage, email support and we'll check.

6. Bounce / suppression

If a previous email to that address bounced hard, the SMTP provider may have suppressed further sends.

Self-test

To trigger a fresh verification email:

  1. Go to the Login page.
  2. Sign in with your email.
  3. If unverified, the banner offers a Resend verification email button.

To trigger a fresh password reset email:

  1. Go to the Login page.
  2. Click Forgot your password?
  3. Enter your email and submit.